What We Offer

ServiceNow services, start to finish.

Click any service below for details. From a single workflow fix to a full implementation.

DEVELOPMENT

Custom Application Development

Scoped applications, Service Portal widgets, UI Builder pages, Flow Designer flows, Business Rules, Script Includes, and ACLs built to your requirements.

Scoped applications, Service Portal widgets, UI Builder pages, Flow Designer flows, Business Rules, Script Includes, and ACLs built to your requirements. We design the data model around how your team actually works, not a generic template, and write upgrade-safe scripting so it keeps working release after release.
INTEGRATION

Integrations

REST/SOAP integrations, IntegrationHub spokes and actions, MID Server setup, and data imports/exports between ServiceNow and third-party systems.

REST/SOAP integrations, IntegrationHub spokes and actions, MID Server setup, and data imports/exports between ServiceNow and third-party systems. Built with proper error handling, retry logic, and logging so integrations stay reliable instead of silently failing in production.
ITSM

ITSM Configuration

Incident, Problem, Change, Request, and Knowledge Management configured around your operational workflows and SLAs.

Incident, Problem, Change, Request, and Knowledge Management configured around your operational workflows and SLAs — assignment rules, notification tuning, and approval flows that match how your team actually resolves work, not the out-of-the-box defaults.
ITOM

ITOM & CMDB

Discovery, Service Mapping, Event Management, and CMDB data health so your operational data actually reflects reality.

Discovery, Service Mapping, Event Management, and CMDB data health so your operational data actually reflects reality. This includes MID Server credential management, identification rules tuning, and reconciliation so the CMDB stays trustworthy instead of drifting out of date.
HRSD / CSM

HRSD & CSM

HR Service Delivery and Customer Service Management configuration, case flows, and portal experiences for employees and customers.

HR Service Delivery and Customer Service Management configuration, case flows, and portal experiences for employees and customers — lifecycle events, HR profiles, and case management tuned to your actual service model.
MAINTENANCE

Platform Upgrades & Health Scans

Semi-annual upgrade prep, instance health scans, and clone management to keep your platform current and performant.

Semi-annual upgrade prep, instance health scans, and clone management to keep your platform current and performant. Includes pre-upgrade impact analysis and post-upgrade validation so releases stop being a fire drill.
QUALITY

Automated Test Framework (ATF)

Test suites covering critical workflows so upgrades and new releases don't break what already works.

Test suites covering critical workflows so upgrades and new releases don't break what already works. We build coverage around the processes that would actually hurt if they broke, so changes get validated automatically instead of manually.
ANALYTICS

Reporting & Performance Analytics

Dashboards, reports, and Performance Analytics indicators that give stakeholders real visibility into platform performance.

Dashboards, reports, and Performance Analytics indicators that give stakeholders real visibility into platform performance — the kind of reporting that actually gets looked at, not just built and forgotten.
SUPPORT

Admin & Managed Support

Ongoing administration, break-fix, and small enhancement retainers billed hourly or as a monthly block.

Ongoing administration, break-fix, and small enhancement retainers billed hourly or as a monthly block. Direct access to a team that already knows your instance — not a ticket queue.
Engagement Models

Work with us the way that fits your needs.

Project-Based

Fixed-scope engagements for implementations, integrations, or upgrades — clear deliverables and timeline, quoted up front.

Hourly Consulting

Flexible hourly support for smaller tasks, second opinions, or architecture reviews.

Monthly Retainer

A dedicated block of hours each month for ongoing administration, enhancements, and support.

Common Questions

FAQs about working with us.

Scope dictates timeline. A focused workflow, single integration, or configuration project typically runs 2–6 weeks. A full ITSM implementation or custom scoped application can take 2–4 months. We scope every project clearly before any work begins so you know what to expect upfront.

Both. A significant share of our work involves existing instances — cleaning up technical debt, improving configurations, adding new capabilities, or helping teams recover from a poor initial build. We're comfortable working around what's already there.

No. Development and testing happen in a sub-production instance (dev or test). We coordinate with your team for promotion to production using your standard change management process, so production is never touched directly during active development.

Project work is scoped and quoted as a fixed price before any engagement begins. Ongoing support retainers and smaller ad-hoc work are available at an hourly rate or as a monthly block of hours. Either way, pricing is transparent upfront — no surprises.

We work on current and recent releases and keep certifications up to date with each ServiceNow release cycle. If you're running an older version, we can help plan and execute a version upgrade as part of the engagement.

Yes — and it's usually the best setup. We operate as an extension of your team, not a replacement. That means regular check-ins, shared update sets, documentation, and knowledge transfer so your internal team understands everything we build.

Not sure which service fits?

Tell us what you're working on and we'll recommend the right approach.

Contact Us