About Digital Edge Services

A ServiceNow team,
built on real platform experience.

Business analysts, developers, and product owners working together — no bloated bench, no hand-offs between sales and delivery.

Why Digital Edge Services

Digital Edge Services LLC was founded to give organizations direct access to an experienced ServiceNow team — business analysts, developers, and product owners — without the overhead of a large consultancy. We work as an extension of your team, whether that means building a new application, untangling a messy workflow, or keeping your instance healthy release after release.

Our focus is practical: solutions that hold up in production, documentation your team can actually use, and honest guidance on what's worth building versus what's better left configured out of the box.

Our Approach

Every engagement starts with understanding how your business actually uses ServiceNow today. From there, we scope work clearly, build in a sub-production instance, test thoroughly with ATF, and support a clean deployment to production. Explore our full service offering →

Platform Experience

ITSM ITOM HRSD CSM CMDB & Discovery Flow Designer UI Builder Service Portal IntegrationHub MID Server ATF GlideScript
Certifications

ServiceNow-certified across the platform.

Click a certification for details on what it validates. Current certifications spanning administration, development, and implementation specialties.

CSA

Certified System Administrator

Core platform administration & configuration

Validates core ServiceNow administration skills: user and access management, UI configuration, workflow basics, notifications, and system maintenance. This is the foundational credential every ServiceNow professional builds on.
CAD

Certified Application Developer

Custom app & scripted development

Validates the ability to design and build custom applications on the Now Platform — data modeling, business rules, client scripts, UI policies, and Service Portal/UI Builder development.
CIS-ITSM

CIS – IT Service Management

Incident, Problem & Change Management

Validates expert-level implementation of Incident, Problem, Change, and Request Management — configuring these processes to match real operational workflows rather than out-of-the-box defaults.
CIS-HR

CIS – Human Resources

HR Service Delivery & lifecycle events

Validates implementation expertise in HR Service Delivery — case types, HR profiles, lifecycle events, and employee service center configuration.
CIS-Discovery

CIS – Discovery

CMDB, MID Server & service mapping

Validates configuration of Discovery and Service Mapping — MID Server setup, credential management, and building an accurate, automatically maintained CMDB.
CIS-SAM

CIS – Software Asset Management

License management & software compliance

Validates implementation of Software Asset Management — license position calculation, publisher pack configuration, and normalization for accurate software compliance.
CIS-RC

CIS – Risk and Compliance

Integrated risk & compliance frameworks

Validates implementation of Integrated Risk Management — risk and compliance frameworks, policy/control mapping, and automated assessment workflows.
CIS-VR

CIS – Vulnerability Response

Vulnerability scanning & remediation workflows

Validates implementation of Security Operations Vulnerability Response — integrating vulnerability scanners, prioritizing findings, and orchestrating remediation workflows.

Let's talk about your platform.

Reach out for a free, no-pressure discovery call.

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